Get in Touch With Us
Have a question about one of the sites we cover, spotted something that needs a second look, or want to flag an issue with a review? Here is how to get in touch, and what we can and cannot help with.
How to Reach the Team
Email is the best way to contact us: [email protected]. We read every message that comes in and aim to reply within two working days, though busy periods can push that out slightly.
To help us route your message properly, tell us upfront what it's about — a review query, a correction, a partnership enquiry, or general feedback on the site. A specific subject line saves everyone time.
What We Can Help With
- Review and ranking questions — If you want to know why a particular poker room appears where it does, or how our editorial rating was reached, ask and we'll explain our reasoning.
- Corrections — Bonus terms, licensing details, and payment options at poker sites change. If you spot something on the page that looks out of date, let us know and we'll verify it.
- Content suggestions — If there's a poker site, payment method, or topic you think we should cover, we're happy to hear it.
- Partnership and business enquiries — If you represent an operator or a media partner, introduce yourself and outline what you have in mind.
- General site feedback — Anything that would make the comparisons and reviews on this site more useful to you.
What This Page Is Not For
We are an independent comparison and review site, not a poker operator, and we do not process deposits, withdrawals, or account issues. If you have a problem with your balance, a bonus, or a verification check at a specific poker room, that has to go through the support team of the site itself — check their cashier or help section for a direct line. We can point you toward general information about how a site's cashier or support works, but we cannot access or intervene in your account there.
A Note on How We Operate
USA Online Poker may earn a commission when readers sign up through links on this site, which is how independent review sites like ours stay funded. Commercial relationships never decide our rankings — offers, bonus terms, and editorial scores are checked and reassessed on their own merits, not on what a brand pays us. If you ever think a page reads more like an advert than a review, tell us; that feedback is taken seriously.
If You or Someone You Know Is Struggling
Online poker is entertainment, not a source of income, and it carries real financial risk. Real money poker sites are for players aged 21 and over in most regulated states (18+ in a few), and none of our content is intended for anyone under that age. If gambling has stopped feeling fun, or you're worried about your own play or someone else's, help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. You can also mention this in an email to us and we will point you toward further resources rather than ignore it.
Before You Write In
A few things speed up a reply:
- Name the specific poker site or page you're asking about.
- Include a link or screenshot if you're flagging an error.
- Let us know if your question is time-sensitive, though we can't promise same-day replies.
If you're comparing options outside the US, our page on trusted non-GamStop casinos UK may also be worth a look. Otherwise, drop us a line — a real person reads every message, and we'll get back to you as soon as we can.